Privacy Policy
Effective Date: July 4, 2026
At NG Technology Pvt. Ltd. ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us through our WhatsApp CRM platform (the "Service").
1. Information We Collect
We collect information that you provide directly to us when you register for an account, use our services, or communicate with our support team. This may include:
- Account Information: Name, email address, phone number, company name, and billing details.
- Service Data: WhatsApp business account credentials, message templates, contact lists, and chat history processed through our API.
- Usage Data: Information about how you interact with our platform, IP addresses, browser types, and device information.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our WhatsApp CRM services.
- To process payments and prevent fraudulent transactions.
- To communicate with you regarding updates, security alerts, and support messages.
- To comply with Meta's WhatsApp Business Solution Provider (BSP) guidelines and legal obligations.
3. Data Sharing and Third Parties
We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
- Meta Platforms, Inc: As a requirement to operate the WhatsApp Business API.
- Service Providers: Cloud hosting (e.g., AWS, Supabase), payment processors (e.g., Razorpay), and email delivery services that help us operate our business.
- Legal Requirements: If required by law or in response to valid requests by public authorities.
4. Data Security
We implement robust, industry-standard security measures, including encryption in transit (HTTPS/TLS) and at rest, to protect your data from unauthorized access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can manage most of this information directly from your account dashboard or by contacting our support team.
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: