The Ultimate WhatsApp CRM
built for growing teams
NGTech WCRM replaces your scattered tools with one powerful, unified platform. Discover all the features that will help you convert more leads and support customers faster.
Centralized Overview Dashboard
Get a bird's-eye view of your entire WhatsApp operation. Monitor active conversations, track agent performance, and view real-time revenue metrics from a single, unified command center.
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Shared Team Inbox
Connect multiple agents to a single WhatsApp Business Number. Assign conversations, collaborate with internal notes, and never miss a customer query. Say goodbye to dropped chats and shared phones.
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Multilingual AI Chatbots
Train our advanced AI on your company data to instantly answer FAQs in any language, qualify leads 24/7, and book meetings on autopilot. The AI detects the customer's language and replies natively.
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No-Code Workflow Automations
Trigger automated replies, assign tags, route chats to specific departments, and update lead status automatically based on keywords or user behavior without writing a single line of code.
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Lead Management CRM
A built-in CRM that automatically captures leads from WhatsApp. Track contact details, conversation history, internal notes, and custom fields in one unified dashboard.
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High-Volume Broadcast Campaigns
Send highly targeted, personalized WhatsApp broadcasts with rich media and interactive buttons. Enjoy up to 98% open rates and track delivered, read, and replied metrics in real-time.
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Visual Sales Pipelines
Manage your entire sales process directly within WhatsApp. Drag and drop deals across customizable pipeline stages, track deal values, and forecast revenue effortlessly.
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Visual Flow Builder
Design complex conversation paths using our intuitive drag-and-drop canvas. Guide customers through multi-step onboarding, collect inputs, and route them to the right agent based on their choices.
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But wait, there's more.
We've packed NGTech WCRM with advanced capabilities to ensure you never outgrow the platform.
Agent Scorecards & Analytics
Track team performance with detailed metrics on response times, resolution rates, and customer sentiment scores.
Official Meta Integration
Powered by the official WhatsApp Cloud API. No risk of number bans, and full support for interactive message templates.
Custom Fields & Segmentation
Tag customers and create custom data fields to hyper-segment your audience for targeted marketing campaigns.
SLA & Follow-up Reminders
Set Service Level Agreements (SLAs) for response times and automatically escalate chats if an agent takes too long.
API Webhooks & Integrations
Connect NGTech WCRM to your existing tech stack (Shopify, Zapier, Hubspot) using our developer-friendly webhooks.
Enterprise Security & RBAC
Granular Role-Based Access Control. Ensure agents only see the chats and data they are explicitly assigned to.
Ready to transform your customer communications?
Join thousands of modern businesses using NGTech WCRM to scale their sales and support on WhatsApp.